Problems - Do you have a problem with an order? Take these steps:
Contact Us - We're open Monday to Friday, 9:00 am - 5:30 pm (PST). Please email us with your concern and we will address it as soon as possible. We will do our best to assist you, reasonable requests will be considered if addressed in a timely manner. You have 7 days to resolve shipping errors or damage, so don't delay!! Please inspect all items upon receipt.
Damaged Boxes/Parts - If a box arrives and it looks like it has been impacted, notify the carrier company(UPS/FEDEX/USPS etc.) at the time of delivery if possible. Ask the driver to make a note of it, anything that can be done to start a claim will speed-up the process. Delays and problems are unfortunate, but they do happen, and there are necessary steps required to resolve them.
Keep Everything - Please retain all factory packaging, the box, and all box padding. If you discard any of these items, we may not be able to provide you shipping materials.
Take Photos - Please email photos. Sending photos will give us the information we need to help you. If something isn't fitting properly, maybe we can provide assistance. If carrier has destroyed a box, and a part has been pulverized, we will need to see it. Sometimes written communication won't help, and photos will help clarify any confusion. Take photos of everything including packaging.
Don't Install It - If you know something is defective or wrong, don't install it.By installing it, you will lose the ability to process a claim. If you install it or modify a product, we won't be able to help you.
Return Policy Guidelines:
Returnable (Subject to a 25% restocking fee) and/or due to Buyer’s Remorse